Returns & Exchanges

At PrepperPC, we stand behind our hardware and gear with a 30-day satisfaction guarantee to ensure your setup is mission-ready. If you are not completely satisfied with your purchase, we offer straightforward returns and exchanges on all eligible items.

1

Initiate Your Request

Log into your PrepperPC account and visit the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

2

Pack Securely

Place the items in their original packaging with all included manuals and accessories to ensure a full refund and prevent damage during transit.

3

Label and Ship

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Inspection and Refund

Once our technicians verify the condition of the returned hardware, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing