Frequently Asked Questions

Everything you need to know about your next high-performance build.

How long does it take to assemble and ship my custom PC?

Each custom system undergoes a rigorous 48-hour stress test and assembly process. Orders typically ship within 5-7 business days.

What kind of warranty comes with my PrepperPC purchase?

All our desktop systems include a comprehensive 1-year parts and labor warranty, along with lifetime technical support from our in-house experts.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states and Canada. Shipping rates and delivery times vary based on your specific location and the weight of the system.

Can I upgrade my components after my purchase?

Absolutely. Our PCs are built using standard non-proprietary parts, making it easy for you to upgrade your GPU, RAM, or storage in the future without voiding your labor warranty.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it within 30 days of delivery, subject to a 15% restocking fee for opened items.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you get your build now and pay over time.